商業電話英語 (客戶詢問產品資訊)
（★ 聽對話內容）
本週話題焦點：商業電話英語 (客戶詢問產品資訊)
Debbie is a salesperson who is in charge of dealing with international clients. She has just received a call from Jack Mulligan, an Australian businessman, who is interested in receiving more information regarding their outdoor products.
Debbie 是一位負責與外國客戶接洽的行銷人員。她剛接到一位澳洲商人，Jack Mulligan，打來的電話。他有興趣想知道更多有關她們戶外產品的資訊。 |
Jack: G'Day. May I please speak with Ms. Debbie Lin.
Jack：早安。請問Ms. Debbie Lin在嗎？
Debbie: This is Debbie Lin speaking. How may I help you?
Debbie：我就是。我能為您服務什麼嗎？
Jack: My name is Jack Mulligan, and I'm calling from a company in Brisbane, Australia. I was checking your Web site, and I have a few questions regarding some of your products.
Jack：我的名字是Jack Mulligan，我是從澳洲布利斯班打來的。我之前上過你們的網站，有一些關於你們產品的問題想問一下。
Debbie: Which products are you interested in? I would be more than happy to answer any questions that you may have.
Debbie：您是對哪一個產品有興趣呢？我將非常樂意回答您的任何問題。
Jack: I'm interested in your patio furniture and outdoor barbecue grills.
Jack：我對於你們的戶外傢俱和烤肉架很有興趣。
Debbie: Well, we have many different models. Could you please give me the model numbers?
Debbie：這個嘛，我們有很多不同的型號。可以麻煩您給我型號號碼嗎？
Jack: Sure. Model numbers PF06B and BBQ06C. I would like to receive a price list and shipping terms for those two products.
Jack：當然。型號號碼是 PF06B 和 BBQ06C。我想要知道這兩樣產品的價表和運貨條款。
Debbie: I will need your name, company's name and e-mail address, and then I would be more than happy to send you the information that you have requested by e-mail.
Debbie：我需要您的大名、公司名稱以及電子郵件地址。我會使用電子郵件寄送給您您所需要的資訊。
Jack: That sounds great. My name's Jack Mulligan, Down Under Trading and my e-mail is JM@DUT.com.au.
Jack：那太好了。我的名字是 Jack Mulligan，公司名稱是 Down Under Trading，電子郵件地址是 JM@DUT.com.au。
Diane： Okay. I'll send the information to you right away. Have a nice day, and I hope to hear from you soon!
Jack：好的。我會馬上將這些資訊寄給您。祝您有愉快的一天，希望不久後能再接到您的消息。
Jack: Okay. You have a nice day, too! Good-bye.
Jack：好，也祝你有愉快的一天！再見。
重要字詞講解：1. regarding (prep.) 關於
例：He is interested in receiving more information regarding their outdoor products.
（他有興趣想知道更多有關她們戶外產品的資訊。）
例：He know all the details regarding the case.
（他知道關於這個案子的所有細節。）
※ 小叮嚀：
regard 是動詞「關心」的意思，但 regarding 是介系詞，「關於」的意思。
2. patio (n.) 露台
例：I'm interested in your patio furniture and outdoor barbecue grills.
（我對於你們的戶外傢俱和烤肉架很有興趣。）
例：We had a barbecue party in the patio last evening.
（我們昨晚在後院辦烤肉派對。）
※ 小叮嚀：
patio 指的是一塊可供人坐著休憩的戶外空地，通常在房子後面。
3. grill (n.) 烤肉架
例：He cooked our dinner on the grill last weekend.
（上週末他用烤架煮我們的晚餐。）
例：Dad bought a gas grill last month and from then on, we have barbecue parties every weekend.
（我爸上個月買了一個瓦斯烤肉架，從那時候起，我們每週末都有烤肉派對。）
4. shipping terms 運貨條款
例：I would like to receive a price list and shipping terms for those two products.
（我想要知道這兩樣產品的價表和運貨條款。）
例：You need to read the shipping terms carefully before you place an order.
（在你下訂單之前，你應該仔細閱讀運貨條款。）
5. request (v.) 請求；要求
例：I would be more than happy to send you the information that you have requested by e-mail.
（我會很樂意用電子郵件將您所需要的資訊寄送給您。）
例：I requested him to come at once.
（我要求他馬上來。）
小試身手
1. I ____ him to write an article ____ the inflation.
（我要求他寫一篇關於通貨膨脹的文章。）
2. Because he didn't read the ____ ____ carefully, the ____ he bought for the ____ cost him a lot of shipping fee.
（因為他沒有仔細閱讀運貨條款，所以他買來放在露台的這個烤肉架花了他很多運費。）
請
先
練
習
再
看
解
答
☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆
解答
1. I requested him to write an article regarding the inflation.
（我要求他寫一篇關於通貨膨脹的文章。）
2. Because he didn't read the shipping terms carefully, the grill he bought for the patio cost him a lot of shipping fee.
（因為他沒有仔細閱讀運貨條款，所以他買來放在露台的這個烤肉架花了他很多運費。）
相關實用句型解析
1. 某人負責 …
sb be in charge of + N / V-ing …
例：Debbie is a salesperson who is in charge of dealing with international clients.
（Debbie 是一位負責與外國客戶接洽的行銷人員。）
例：Who is in charge of setting the table?
（誰是負責擺碗筷的人？）
2. 某人樂意至極 / 求知不得 …
sb be more than happy to + 原形 V…
例：I would be more than happy to answer any questions that you may have.
（我將非常樂意回答您的任何問題。）
例：I'll be more than happy to give you advice if you share the secret with me.
（如果你把那個秘密與我分享，我將會非常樂意給你忠告。）
小試身手
1. 他負責保護公主不受傷害。
_____________________________________________________________________
2. 我將非常樂意幫你做家務事。
_____________________________________________________________________
請
先
練
習
再
看
解
答
☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆
解答
1. He is in charge of protecting the princess from hurt.
2. I'll be more than happy to help you with the housework.
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