商業電話英語 (客戶詢問聯絡方式)
（★ 聽對話內容）
本週話題焦點：商業電話英語 (客戶詢問聯絡方式)
Lisa is the receptionist at the Taiwan Gadget Company. She has just received a call from an overseas client, who wants to speak with the sales manager regarding his latest purchase.
Lisa 是 Taiwan Gadget Company 的總機接待人員。她剛接到一通由海外客戶打來的電話，這位顧客想要與業務經理談論有關他最近購買產品的問題。 |
Lisa: Good morning! Taiwan Gadget Company.
Lisa：早安！這裡是 Taiwan Gadget Company。
Mr. Kane: Good morning. May I please speak with Jason Li?
Mr. Kane：早安。請問 Jason Li 在嗎？
Lisa: May I ask who is speaking?
Lisa：請問是哪一位？
Mr. Kane: My name is Robert Kane.
Mr. Kane：我是 Robert Kane。
Lisa: I'm sorry, Mr. Kane. Jason Li is not in the office today. Would you like to leave a message on his voice mail?
Lisa：Mr. Kane，我很抱歉。Jason Li 今天不在辦公室裡。您方便留言到他的語音信箱嗎？
Mr. Kane: Do you know when he is expected back in the office? I have an urgent matter regarding our order that must be taken care of as soon as possible.
Mr. Kane：那你知道他何時會回到辦公室嗎？我有一件關於訂貨的緊急事件，必須要儘快處理。
Lisa: Jason is on a business trip to Shanghai, and he won't be back in the office until next week.
Lisa：Jason 出差到上海去了，他在下禮拜才會回到辦公室來。
Mr. Kane: Would you happen to have his mobile number in China?
Mr. Kane：那你會不會剛好知道他在大陸那邊的手機號碼？
Lisa: I'm very sorry. I only have his e-mail address.
Lisa：我很抱歉。我只有他的 e-mail。
Mr. Kane: Okay. I will write him an e-mail, and hope that he gets back to me as soon as possible. Thanks for your help.
Mr. Kane：好吧。我會寫一封 e-mail 給他，希望他能儘快回信給我。謝謝你的幫忙。
Lisa: My pleasure. Have a nice day.
Lisa：能為您服務是我的榮幸。祝您有愉快的一天。
Mr. Kane: You, too!
Mr. Kane：你也是！
重要字詞講解：1. overseas (adj.) 海外的；國外的
例：She has just received a call from an overseas client.
（她剛接到一通由海外客戶打來的電話。）
例：The restaurant is run by an overseas Chinese.
（這家餐廳是由一位華僑經營。）
※ 小叮嚀：
overseas 也可以當副詞，例如：I travel overseas every year.（我每年都出國旅遊）。
2. purchase (n.) 購買
例：The overseas client wants to speak with the sales manager regarding his latest purchase.
（這位顧客想要與業務經理談論有關他最近購買產品的問題。）
例：The clerk forgot to give me the receipt of my last purchase.
（店員忘了給我上次購物的發票。）
3. urgent (adj.) 緊急的
例： I have an urgent matter regarding our order that must be taken care of as soon as possible.
（我有一件關於訂貨的緊急事件，必須要儘快處理。）
例：Can you reach him and have him call us? It's very urgent.
（你可以聯絡上他並請他打給我們嗎？這很緊急。）
4. happen to 剛好
例：Would you happen to have his mobile number in China?
（那你會不會剛好知道他在大陸那邊的手機號碼？）
例：I happened to see him have a big meal in Macdonald's.
（我剛好看到他在麥當勞大吃一頓。）
5. mobile number 行動電話號碼
例：Which one should I call to find you? Your mobile number or office number?
（我應該打哪個號碼找你？行動電話還是辦公室號碼？）
例：Because she has so many friends, she got herself two mobile numbers.
（因為她朋友很多，所以她有二個行動電話號碼。）
小試身手
1. The only payment the online store takes for ____ ____ is credit card.
（這家網路商店唯一接受的海外訂購的付款方式是信用卡。）
2. Yesterday when I tried to call her in an ____ matter, no one ____ ____ have her ____ ____.
（昨晚我有急事想打給她，但沒人剛好有她的手機號碼。）
請
先
練
習
再
看
解
答
☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆
解答
1. The only payment the online store takes for overseas purchase is credit card.
（這家網路商店唯一接受的海外訂購的付款方式是信用卡。）
2. Yesterday when I tried to call her in an urgent matter, no one happened to have her mobile number.
（昨晚我有急事想打給她，但沒人剛好有她的手機號碼。）
相關實用句型解析
1. 去 … 出差
sb be on a business trip to …
例：Jason is on a business trip to Shanghai, and he won't be back in the office until next week.
（Jason 出差到上海去了，他在下禮拜才會回到辦公室來。）
例： Mike is on a business trip to Tokyo, so you might not see him until Friday.
（Mike 出差到東京去了，所以你在禮拜五以前可能都看不到他。）
※ 小叮嚀：
本對話中的 "be on a business trip" 亦可以 "have a business trip" / "travel on business" 替換。
例：Jason has a business trip to Shanghai. / Jason is traveling on business to Shanghai.（Jason 出差到上海去了。）
2. 剛好 / 碰巧 …
sb happen to + 原形 V …
例：Would you happen to have his mobile number in China?
（那你會不會剛好知道他在大陸那邊的手機號碼？）
例： He happened to go to the same university with his girlfriend.
（他剛好和他女朋友上同一間大學。）
※ 小叮嚀：
happen 若主詞為事物時，解釋為「發生」。例：The accident happened last Saturday.（意外是在上禮拜六發生的。）
小試身手
1. 她沒告訴你她去舊金山出差嗎？
_____________________________________________________________________
2. 我剛好在飛機上遇到我的大學同學。
_____________________________________________________________________
請
先
練
習
再
看
解
答
☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆
解答
1. Didn't she tell you that she was on a business trip to San Francisco?
2. I happened to meet my college classmate on the plane. | |
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