社交禮儀(九)
（★ 聽對話內容）
本週話題焦點：客戶來訪【銷售的語言】
Frank, one of Joyce and Brian's colleagues, sees Joyce walking by. He catches up with her and then they start chatting.
Joyce 和 Brian 的同事，Frank，看見 Joyce 經過便趕上她並開始與她聊天。 |
Frank: Good morning, Joyce. How have you been since our last conversation?
早安，Joyce。我們上次談過以後，你還好嗎？
Joyce: I'm beginning to get the key points of selling, but to be honest, I still have certain questions.
我開始有抓到一些行銷的訣竅了。不過老實說，我還是有些問題。
Frank: Well, can you give me some examples?
嗯，你能舉些例子給我聽嗎？
Joyce: I can't describe them in detail. I just feel that there are some things that are still unclear. Maybe that's because I'm not at home with selling.
我沒辦法仔細的描述出來耶。我只是覺得我對有些事情好像還是不太清楚。可能是因為我真的對銷售不太在行吧！
Frank: Uh, I understand. Perhaps I can give you some advice. When you are making a presentation, be sure that your clients understand the language you are using.
嗯，我知道了。或許我能給你一些建議喔。當你在做簡報的時候，要確定你的顧客能了解你使用的語言。
Joyce: I speak Mandarin most of the time.
我通常都是說中文啊。
Frank: No, that's not what I mean. I mean that you have to fully grasp what you're saying. Don't give me that cute smile. I mean it. It's really important. Can you picture someone placing an order with you if he doesn't have a clue about what you are saying?
我不是這個意思啦！我是說你必須要能完全抓到你要說的重點。嘿，別露出那天真的笑容，我可是認真的！這真的很重要！你能想像如果有個人完全不了解你在說些什麼，還要跟你下訂單嗎？
Joyce: That's true. I didn't think about that before. Sometimes I think if I use a lot of technical terms, it will make me appear more professional.
這倒是真的。我以前從沒想過這點。有時候我還覺得如果我使用很多專用術語的話，那會讓我看起來更專業呢！
Frank: No, it doesn't make you look more professional. It only makes your clients feel uncomfortable.
那並不會讓你看起來更專業。那只會讓你的顧客感到不自在而已。
Joyce: Woo, I learned another lesson today. Thank you, Frank. You're a great help.
哇，我今天又上到一課囉！謝啦，Frank。你真的幫了我很大的忙。
重要字詞講解：1. in detail 詳細地
例：I can't describe them in detail.
（我沒辦法仔細的描述出來。）
例：He told me about what happened in detail.
（他把發生的事情很詳細地告訴我。）
2. at home 精通的
例：Maybe that's because I'm not at home with selling.
（可能是因為我真的對銷售不太在行吧！）
例：He is very much at home with e-business. He made a lot of money by selling on the Internet.
（他對電子商務很在行。他在網路上賣東西賺了很多錢。）
※ 小叮嚀：
"at home" 後用介系詞 with 連接精通的對象。"at home" 另外可以解釋為「自在的」，例如：
I feel at home with my old friends.（我和老朋友在一起很自在。）
3. grasp (v.) 抓住
例：I mean that you have to fully grasp what you're saying.
（我是說你必須要能完全抓到你要說的重點。）
例：The boy grasped his mother's arm tightly because of fear.
（小男孩因為恐懼而緊抓著他的母親。）
※ 小叮嚀：
grasp 可以用在抓住有形的物體，也可以用在無形的如機會或重點。
4. picture (v.) 想像
例：Can you picture someone placing an order with you if he doesn't have a clue about what you are saying?
（你能想像如果有個人完全不了解你在說些什麼，還要跟你下訂單嗎？）
例：I can picture him dressed like an adult. That must be very funny.
（我可以想像他穿成大人的樣子。那一定很好笑。）
※ 小叮嚀：
picture 當動詞使用，除了「想像」，也有「畫；描繪」的意思。
5. term (n.) 術語
例：Sometimes I think if I use a lot of technical terms, it will make me appear more professional.
（有時候我還覺得如果我使用很多專用術語的話，那會讓我看起來更專業呢！）
例：These medical terms are driving me crazy. Can you tell me what they mean?
（我快被這些醫學術語搞瘋了。你可以告訴我它們是什麼意思嗎？）
小試身手
1.John is very much ____ ____ ____ history, and he is a good teacher, too. He can tell you the history of a country ____ ____, but without any historical ____.
（John 精通歷史，他也是個好老師。他可以詳細告訴你一個國家的歷史，但不用任何歷史術語。）
2.I think I have ____ every word he said, and I can ____ what his project is going to look like.
（我想我聽懂了他說的每個字，我可以想像他的計畫將來會是如何。）
請
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習
再
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解答
1.John is very much at home with history, and he is a good teacher, too. He can tell you the history of a country in detail, but without any historical terms.
（John 精通歷史，他也是個好老師。他可以詳細告訴你一個國家的歷史，但不用任何歷史術語。）
2. I think I have grasped every word he said, and I can picture what his project is going to look like.
（我想我聽懂了他說的每個字，我可以想像他的計畫將來會是如何。）
相關實用句型解析
1. A 趕上╱追上 B；A 與 B 並駕齊驅
A + catch up with + B
例：He catches up with her and then they start chatting.
（他趕上她，並開始與她聊天。）
例：Who didn't catch up with the early bus?
（誰沒有趕上早班的公車？）
※ 小叮嚀：
"catch up with" 可用來指「趕上... 進度」的意思。在日常對話中，如與人相約，自己會晚點到，要對方先到相約地點，則可以說 "I'll catch up with you later."（我待會兒去跟你會合。）
2. 做簡報
to make a presentation
例：When you are making a presentation, be sure that your clients understand the language you are using.
（當你在做簡報的時候，要確定你的顧客能了解你使用的語言。）
例：It's my turn to make a presentation.
（輪到我做簡報了。）
小試身手
1. 那位男孩開始趕上了同學們。
__________________________________________________________________
2. 你做簡報了嗎？
__________________________________________________________________
請
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再
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☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆★☆
解答
1. That boy began to catch up with his classmates.
2. Have you made a presentation? | |
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